HELP CENTRE

How can we help?

Everything you need to get started with Replyfold — plus honest guidance on what it does, what it does not do, and how to reach a human.

GETTING STARTED

Replyfold is coming soon. Here is what to expect.

Replyfold is a browser-based tool that groups similar customer questions so you can write one answer per group instead of replying to the same question in ten different phrasings. It runs entirely in your browser — no server, no account, no data ever leaves your machine.

What you will need

Planned workflow

  1. Paste or upload your questions

    Copy recent customer questions from your support tool, email client, or chat — one per line. Or upload a CSV export. Replyfold will read the subject or question column automatically.

  2. Review the groups

    Replyfold will show you which questions are asking the same thing. Each group shows its count and all the phrasings inside it. Use the similarity slider to adjust how tightly groups are drawn. Split and merge by hand as needed.

  3. Write one answer per group

    For each group, write the single best answer that covers every phrasing. Replyfold stores it alongside the questions it addresses.

  4. Export and use

    Download your answer library as a CSV or an FAQ Markdown draft. Paste the answers back into Zendesk, Freshdesk, Help Scout, Intercom, or wherever you answer customers. One answer replaces ten variations.

Note: This workflow describes the planned product. Replyfold is in active development and not yet launched. The website documents what is being built.

FREQUENTLY ASKED QUESTIONS

The six questions people ask most often about Replyfold.

When will Replyfold be available?

Replyfold is currently in active development. There is no announced launch date yet. The website describes the planned capabilities. To stay informed, check back on this site or email us — we will respond to every inquiry.

Does it work with Zendesk, Freshdesk, Help Scout or Intercom?

Replyfold does not connect to any support tool or inbox. You copy and paste questions from your tool — or export a CSV from Zendesk, Freshdesk, Help Scout, or Intercom and upload it. Replyfold reads the subject or question column automatically. No API keys, no OAuth, no integration setup required.

Does it use AI to write answers?

No. Replyfold groups questions by similarity — it does not generate answers. You write every answer yourself. This is a deliberate design choice: a wrong answer sent to a paying customer is worse than a slow one. No algorithm knows your product, your policies, or your customers the way you do.

What happens to my data — do you see my customer questions?

Nothing leaves your browser. Replyfold makes zero network calls. Data you paste or upload stays in browser memory for the current session only. The developer (Agen2ic, LLC) never has access to it. Refresh the page and everything is gone — download your library before closing the tab.

How accurate is the grouping?

Automated grouping is approximate. Two questions that sound alike to a human may not share enough character patterns to cluster correctly, and two unrelated questions might accidentally cluster if they share common phrasing. Replyfold is designed to let you split, merge, and rename every group by hand — because only you know your customers. The tool organises; you decide.

Is it really free? What's the catch?

Replyfold will be free for everyone during its initial release — unlimited questions, CSV imports, all grouping features, all exports. No account, no trial, no credit card. A Pro plan with team workspaces, shared libraries, and version history is in development and will be paid, but the core tool is intended to remain free. No catch, and we say so on the page rather than in the small print.

KNOWN LIMITATIONS

What Replyfold does not do — and what is not yet built.

This page exists because a tool that only says what it can do is hiding something. Here is the honest inventory of what is not available, what is mocked for demonstration, and what will never be part of Replyfold.

Not launched yet

Replyfold is in development. The site describes planned capabilities. There is no downloadable application or live tool at this time. The "Coming soon" badge on the homepage is the current state.

Will not connect to an inbox

Replyfold does not read your email, chat history, or helpdesk. You copy and paste deliberately. No API integrations will be added — the product is designed to be intentional, not automatic.

Will not write answers

No AI generates replies. You write every answer. The tool organises; you write. This will not change between versions.

No server-side persistence

Everything lives in browser memory for the current tab. Refresh the page and it is gone. No accounts, no cloud storage. Download your library before you close the tab.

No email sender or notifications

Replyfold does not send email, alerts, digests, or reminders. There is no backend mail system. Contact via replyfold-p1@agen2ic.ai goes to a human inbox.

Grouping is approximate

Automated grouping uses text similarity heuristics, not semantic understanding. It can miss connections a human would spot and group things a human would separate. Hand-editing groups is expected, not a workaround.

Prototype performance targets

The quoted grouping speed ("<2s for a week of mail") and capacity ("50–500 questions") are from local prototype measurements. Actual browser performance will vary by device, question length, and browser version.

Pro plan not yet built

Team workspaces, shared libraries, and version history are named as planned Pro features but have not been built, scoped, or priced. No timeline exists for them.

CONTACT US

Talk to a human — no chatbot, no ticket form.

Replyfold is a product of Agen2ic, LLC. Support is handled by a real person who reads every message.

📧 Email support

replyfold-p1@agen2ic.ai

We aim to respond within one business day. Please include as much context as you can — we will not ask you to repeat yourself.

🐛 Report a bug or suggest a feature

Email replyfold-p1@agen2ic.ai with "Bug report" or "Feature request" in the subject line. We read every submission.

← Back to Replyfold